Situation: At the start of this week, I asked you to get a status report from the Product Development team for me before the Board of Directors meeting that was scheduled for the weekend…
Observation: On Friday afternoon at 4pm, I saw that you went into the Product Development team’s laboratory and interrupted the technical lead so that you could get an update. At that time, the team were conducting group-based assessments, via video conference with some potential new hires from San Diego, California.
Result: I’ve seen the logs of the assessment days and also spoken with the team lead. The session which you interrupted can no longer be used as part of the assessment day, a critical and expensive part of our recruitment process. On top of that, you were unable to provide me with the status report that I needed for my Board of Directors meeting over the weekend.
Takeaway: Moving forward, I’d like you to consider how you manage your time as well as the impact this has the people who work around you. Rather than interrupting others when it suits you, reach out to them in advance and schedule a time that suits all parties. This should help you to meet your own deadlines as well as enabling others to do the same.
Delivery Tip: In contrast, this sort of feedback should be given in a more formal environment as this will had weight and importance to the message. Make a time to discuss it with the employee in person. Ensure that you have a quiet room where you won’t be interrupted. It would also be prudent to remember a time when you received some feedback which was delivered poorly – so give some thought to your surroundings and be sure your employee is comfortable. Finally, when considering the takeaway, it’s always a good idea to engage with the employee on how they could handle the situation more appropriately in future.